GENERAL INFO
About our tours
Our museum tours are done inside. Some of our walking tours can enter certain monuments, in this case, if necessary, the entrance fee is inculded and mentioned in the description of the tour. Please check our tour descriptions for details.
Each guest pays what they want to offer to their guide. In France the average rate is between 20 and 15 €
Our tours operate regardless of the weather conditions. Be prepared for any weather, and we recommend dressing accordingly to ensure a comfortable and enjoyable experience.
We propose museum tours and walking city tours with passionate local guides eager to share their expertise and insider anecdotes. You may check out our array of tours and ask us for twin-tour options to optimize your time.
All our guided tours are in English held by professional guides. For Spanish, Italian,German and French private tours please contact us from here.
Transportation Services
Only some of our “twin tours” necessitate transportation. For an authentic local experience, certain tours provide public transport tickets. Our private car service is available for transportation, and its cost is inclusive in the tour price.
While we do not provide this service systematically, you can make a request for it by reaching out to us from here
For our regular tours, designated meeting points are specified, and guests are expected to arrive at these points. Public transport, Uber, or taxi services are recommended for commuting to the meeting points. However, for private tours, a dedicated private car service can be arranged upon request. Additionally, we offer airport transfers—feel free to inquire about this service here.
Accessibility and Mobility Impairments
We make every effort to ensure our tours are accessible to everyone, but some museums and sites may present challenges for wheelchair users, such as the use of separate elevators or cobblestone streets. It is difficult to follow the rest of the group without altering the pace of the walk. Any such difficulties are clearly outlined in our tour descriptions. If you face accessibility concerns, please reach out to us from here, we can arrange private tours tailored to your needs or provide guidance on tours suitable for accessibility. Additionally, let us know if you use a wheelchair or if you need one, as some venues offer wheelchair rentals or borrowable equipment. We’re here to assist you and ensure your experience is comfortable and enjoyable.
The varies depending from one tour to the other. Outdoor tours generally pose no issue, although participants should be prepared for cobblestone streets in certain neighbourhoods. For tours inside museums and monuments, please refer to the dedicated section for your specific tour for detailed information on mobility.
On average, our tours last around 2 hours. For specific details about the duration and level of walking involved in each tour, please refer to the detailed description provided here for the tour you choose. Our guides are there to assist you and ensure a comfortable experience. If you have any concerns or specific questions, feel free to contact us from here before booking, and we’ll be happy to assist you.
Meeting point
Each tour has a clearly designated and easily locatable starting point. This information is available at the end of the description for every tour, have a look here. Upon booking, you will receive a confirmation email containing all essential details, including a photo of the landmark to look for at your meeting point with the tour guide.
Your guide will be at the meeting point with one of the below “CONNECTING FRANCE” signs.
If you find yourself running late, please contact us here. While we will try to assist you in joining the tour, it’s important to note that pre-booked entry times at the sites must be respected. Once the tour has commenced with the guide and the group, we cannot guarantee that latecomers will be able to join.
Don’t worry, just contact us from here, we are here to help you. We will try to do our best to help you where possible.
Kindly arrive at the meeting point 10 minutes prior to the scheduled start time of the tour. Punctuality is crucial, as our guides, especially for museum tours, will have to leave on time, not only because usually tickets are scheduled but also with regard to guests already there. Joining the walking tours once they’ve started is challenging, and for museum tours, it is typically not possible.
Dress Code
Please be aware that religious sites usually require visitors to cover their shoulders and avoid wearing shorts or short skirts. Additionally, while inside these sites hats are to be removed.
After the tour
If you had a nice experience on your tour, we would be thrilled if you could take a moment to leave a review on the platform where you booked your tour. Your feedback is highly valuable and greatly appreciated. You will receive a reminder email from the booking platform and from us after your tour. Additionally, if you would like to share your thoughts on Google, we would be more than happy to receive your review. Thank you in advance for taking the time to share your feedback; we ensure that all reviews are shared with our guides, and it truly makes a difference. This helps us to improve ourselves and give us motivation to continue to do a great job.
Each guest pays what they want to offer to their guide. In France the average rate is between 20 and 15 €
BOOKING A TOUR
Availability
Not really, generally we are unable to accommodate guests without a prior booking. Advanced ticket booking and reservations are required by the sites, and it’s essential to book the tour in advance to secure a space by a payment. While there may be last-minute openings on occasion, we cannot guarantee immediate availability. A place not paid is not booked.To ensure a spot, we recommend making a reservation ahead of time (for our walking tours, the bookings remain open untill the very last minute)
Yes we do, if there is enough capacity in our tour, please check it from our calendar. Our tours stay on sale until they are fully booked. No extra fees will be added to your booking.
Feel free to book your tour as soon as it becomes available for sale. Our calendars are open up to 18 months, allowing you to secure your spot whenever you feel prepared. Early sign-ups are appreciated as they assist us in planning our schedules. If you’re planning a museum visit with a party of 6 or more, it’s advisable to sign up in advance. Please note that in most museums, larger groups (6+) may need to be divided, as tours are typically limited to 6 guests per guide. Signing up earlier ensures that we can better accommodate your party’s needs.
If you encounter a message stating that a tour is not available, it could mean that the tour is sold out, or we haven’t opened the availability because it’s too far in advance, or we haven’t secured reservations at the sites yet. There is a possibility of late availability, and we will promptly open tours as soon as they become available. We encourage you to check back regularly for updates.
Payments, prices and promo codes
We are committed to providing the most affordable prices for our younger guest under the age of 18. Discounted rates for both youths and children are available, and these rates are clearly displayed at the time of booking.
Each of our tours features a dedicated booking button below its calendar. Clicking on this button will automatically redirect you to our booking system, where you can easily follow a few simple steps to complete your payment and secure your booking.
To book any of our tours, please use the calendar feature on the specific tour page. Click on the tour you’re interested in to access comprehensive details and booking information. Make sure to review our terms of services before proceeding. Upon completing the payment, you will receive an instantaneous confirmation of your booking.
During the booking process, you will be prompted to enter a promo code if you have one and if a promo is ongoing for this tour. Simply enter the code, and the system should automatically apply the corresponding discount to your booking. If, for any reason, the discount is not applied, please reach out to us via email , and we will be happy to assist you.
Tour Confirmation and Vouchers
Printing your voucher is not necessary. In our commitment to environmental conservation, we kindly ask that you refrain from printing it if possible.
Please email us at care@connectingfrance.fr and we will do our best to help you.
Please contact us at care@connectingfrance.fr if you do not receive your confirmation.
If you haven’t received a confirmation email, it’s possible that your booking wasn’t successfully processed. Verify whether the payment has been deducted from your bank account. If the payment has been made and you still lack confirmation, please reach out to us from here.
Once your booking is finalized, you’ll immediately receive an email confirmation.
Your voucher will be sent to you with your booking confirmation.
Special requests
We not only provide private versions for all our tours but also offer exclusive options that are available only privately. If you have any specific preferences or requests for private tours, feel free to get in touch with us from here.
For any specific requests, feel free to reach out to us from here. Our team of expert guides can conduct different tours beyond those currently listed on our website. We are open to the possibility of organizing private tours tailored to your preferences.
If you booked a food tour, please use the comments section during the booking process. It’s crucial to fill in this information as we need to notify our partners at the time of booking. Please be aware that last-minute requests cannot be accommodated.
CANCELATIONS AND MODIFICATIONS
Cancelations and refunds
We are happy to offer a full refund (minus 5% credit card fee and tickets bought for you) up to 24 hours prior to your tour’s departure time.
Please contact us at changemybooking@connectingfrance.fr to cancel your tour.
If you booked through a partner website please cancel your booking on their site or contact their customer service department and they will take care of your refund.
Should you decide to cancel 24 hours or more before the scheduled start time of your tour, you will be eligible for a full refund, with the exception of a 5% credit card fee and any tickets purchased on your behalf.
To cancel or reschedule your tour, kindly reach out to us at changemybooking@connectingfrance.fr. After the 24-hour window, refunds are not possible, but you may have the option to reschedule (subject to availability) or opt for a different tour, potentially incurring a (higher or lower) price difference.
If you made your booking through a partner website, please manage your cancellation on their platform or contact their customer service for assistance in processing your refund.
Amendments and rescheduling
You have the option to add more people to your booking, subject to availability. Our website provides real-time information on the spaces available, allowing you to check if we can accommodate additional individuals on your tour. If there is availability, you can proceed by making a new booking for them.
If you would like to change the date of your tour, you can do so up to 24 hours before the scheduled start time, provided there is availability for your new requested tour time. Please get in touch with us from here, and we will be happy to assist you with the rescheduling process.
You have the flexibility to cancel individuals from your booking up to 24 hours before the scheduled tour start time and receive a full refund for the canceled participants, with the exception of a 5% credit card fee and any tickets purchased on their behalf.
There is no charge for rescheduling. However, if you need to change the type of the tour from museum to walking tour, from walking tour to walking food tour, there might be price variations, up and down.
Missed tours and late arrivals
If you miss your scheduled tour, joining on another day may not be feasible. However, if there is available space on an alternative day, we can assist you in rescheduling, but please be aware that a rescheduling fee will apply. Because, reservations and tickets allocated for your original tour will be forfeited at the sites, and new tickets will need to be allocated for the rescheduled date. To explore options and discuss the rescheduling process, please contact us from here, and we’ll make every effort to accommodate your request.
No, we cannot refund missed tours. The tickets and reservations allocated for your tour are specific to the pre-booked time and guide, and they cannot be used at another time. It’s essential to use the tickets as scheduled with your guide.
Additionally, please note that the reserved spot on the tour was held for you. If you fail to show up without notifying us, we miss the opportunity to offer that spot to another guest. We appreciate your understanding in this matter. If you have any concerns or need further assistance, feel free to reach out to us.
ANY OTHER QUESTIONS?
If you haven’t found the information you’re looking for in our Frequently Asked Questions (FAQ) section, please don’t hesitate to reach out to us for assistance. You can contact us here. We will be delighted to provide any additional support or information you may require.